Munich, 19th May 2016—MeisterTask, the intuitive multi-platform task manager developed by MeisterLabs, today announced the launch of an integration with Zendesk, Inc., the leading cloud-based customer service software company. The integration allows customer service agents to connect directly with their back office teams, streamlining the information exchange and resulting in a more efficient resolvement of customers’ issues.
MeisterTask provides a visual, customizable environment for teams that adapts to their individual workflow and ensures higher levels of productivity through task automations. As of now, MeisterTask is available in the Zendesk Marketplace. Once installed, agents can quickly create tasks in MeisterTask from the Zendesk interface. This ensures a smooth transition from ticket to task and creates a direct communication channel between agents and back office teams. As soon as tasks are completed, their corresponding tickets get updated in Zendesk and the agents can notify the original requesters about the status.
“As a SaaS company with more than 5 million users and a relatively small team we know how important efficient communication between the customer service and product departments is,” said MeisterLabs Managing Director, Till Vollmer. “MeisterTask was still in an early alpha stage when we started looking into an integration with Zendesk, knowing that this could provide us with the efficient and affordable setup we would need to satisfy our users’ expectations. After field testing the integration for over a year now, our agents are able to report significantly increased turnaround times and customer satisfaction rates at a consistent 99%.”
Using MeisterTask’s Pro feature “Section Actions”, service agents are able to automatically forward tickets as tasks not only to one specific project board, but to an infinite number of boards.
“Section Actions are a fantastic way to extend the functionality of our Zendesk integration, which by default connects exactly one Zendesk account with one MeisterTask project board. By enabling agents to forward tickets to an unlimited number of boards, Section Actions ensure that each ticket is sent to exactly the right project and is assigned to the right person. Once configured, all of this is done by MeisterTask automatically.”
Launched in March 2015, MeisterTask is an intuitive web-based collaboration tool that ups the standard in efficient - and even enjoyable - task management. Using MeisterTask, teams organize and manage tasks in a gorgeous, customizable environment that perfectly adapts to their workflow and even automates recurring steps. A free native mobile app for iPhone, iPad and Apple Watch is available on the AppStore. MeisterTask was developed by MeisterLabs, the company behind the award-winning brainstorming tool MindMeister. An integration between MindMeister and MeisterTask enables users to turn their brainstorms and visually-created project plans directly into agile project boards.