This post was updated on May 13, 2020.
Big news from Meister HQ — our team has grown! We’ve got three amazing new employees to introduce, bringing their swag to our mobile development and Customer Success teams. Say hello to Maros, Jonathan and Thomas.
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” – Benjamin Franklin
Maros Dudzak — Android Developer
I actually graduated as a graphic designer and photographer, however, I found that my interests had shifted toward software development. So did my focus. My interest in developing software began in during my first two years at high school, where I started front-end development. I then moved into Android development because Android was the platform I was always most excited about. After completing my studies, I spent four years working for a Slovakian digital agency. After that, I relocated to London and spent seven months working for a startup. Finally, at the beginning of 2019, I became a “MeisterLobster”.
My Role at Meister
As an Android developer at Meister, I’m responsible for continuous improvement to the MeisterTask Android app. I will also be responsible for adding new and exciting features to the app. Lastly, because Android releases a new version yearly, I’m very excited about giving both of our Android apps a competitive edge by making sure that they are always up to date when it comes to Android-related technologies.
When I am not working at Meister or on my side projects, you can find me at the gym completely destroying myself with weights. I also enjoy running, traveling, and taking photos of the parts of nature that blow me away.
Jonathan — Customer Success
Before relocating to Vienna in 2008, I had studied and worked on the French West Coast. Although my studies centered around sport and sales, my 10 years of work experience has been mainly within the field of customer service. I worked for various companies in different industries from online betting to biotech, not forgetting my time working with hearing implant manufacturers. Because of my keen interest in software development, I joined Meister in February.
My Role at Meister
As the customer success manager, I will be responsible for solving a variety of customer queries. One of my other main focuses will be on customer retention.
In my free time, you can find me cycling on the road or in the forest as I’m an avid MTB/road cycling fan, regardless of the weather (there is no such thing as a winter break). I also enjoy good music, good food and traveling to new and not-so-new places.
Thomas — Customer Success
After finishing an apprenticeship in IT-Engineering in Vienna, I decided to go on an adventure — I joined one of the biggest gaming companies as a customer support representative in Ireland. With my passion and lasting commitment to providing exceptional work not only to customers but also to the business as a whole, I was promoted to a Tier III Specialist twice. During this time, I learned a lot about the many different aspects of customer service. Additionally, it gave me the opportunity to collaborate with other departments across the globe on various initiatives. I played an integral role in the success of different regional and global company projects that strived to innovate new processes that would ultimately maximize customer satisfaction. After ten years, I decided it was time for another adventure and joined Meister in February.
My Role at Meister
As a customer success agent at Meister, my work mainly consists of helping our customers with any problems and questions they may encounter while using our products. Additionally, I’m responsible for escalating any arising bugs, and submitting feedback as well as feature requests to our development team for review. As we strive to provide high-quality products here at Meister, we also aim to offer excellent customer service to all of our users.
During my time in Ireland, I found my passion in fitness which also consumes a good portion of my free time. However, as much as I enjoy fitness, I’m also a very ambitious person that always seeks opportunities to face new challenges and learn from the outcome to grow in terms of my personal career development. As for anything else about me, I enjoy listening to music, watching movies and series, and socializing with friends whenever possible.