What is workflow management?
Workflow management is about structuring, tracking, and improving the way work moves through a team or organization. Instead of relying on scattered emails and manual follow-ups, workflow management defines each step of a process: who does what, in what order, and what happens next.
It's distinct from project management, which focuses on delivering a defined outcome with a start and end date. Workflow management is about ongoing, repeatable processes: the approval flows, onboarding steps, quality checks, and request handling that happen again and again.